Returns Policy

Returns

All sales are firm and returns and refunds will be granted at the sole discretion of Red Pepper Online and ProcureTrade (Pty) Ltd.

Credits will be issued on APPROVED returns only. Good returned without written approval will not be refunded.

Should you wish to return an item, please notify us first to inform us of the reason for your return by contacting us via either:

• Our email at: customercare@redpepperonline.co.za
• Our call centre at: +27 (011) 958 2474

Returns must be received by us within 21 (calendar) days of the date that we dispatched the item to you. The original delivery charge will not be refunded and the cost for returning the parcel is at your expense, unless the reason for the return is due to an error on our part, and you will be charged a 5% handling fee to cover bank charges. Please include your order or invoice number in the box so that your refund can be processed quickly.

We will not be able to accept the return of an item in the following situations:

• If we receive a returned item later than three weeks after the date of dispatch
• If the item is not in mint condition (i.e. in the condition in which you received it)
• If it is a non-returnable item

In any of these cases we will not be able to process a refund, and you will be liable for the costs of re-delivering the item to you. It is your responsibility to package the item securely to ensure that it does not get damaged in transit.

Refunds

You will be refunded according to the payment method used when placing your order. For payments made via EFT or Direct Deposit, we will require your banking details in order to process your refund.

Your refund will processed within 2 – 3 days of our receipt of the returned items. As refunds need to be processed by the banks, it may take an additional 5 days for your refund to reflect in your account.