Contact Us

At Red Pepper Online, we care about the health and well-being of our employees, our customers, our suppliers, and everybody's families. With some of our teams working from the office and others working from home, business continues as normal. While our courier delivery service is working as usual (albeit constrained), customers also have the option of collecting their orders from our Randburg offices under strict, pre-arranged and hygiene-controlled conditions.

Our entire team is available from Monday to Friday from 9am to 4pm. Because we are rotating staff at the office, with our main focus being having staff available on-site to receive and despatch stock, our Customer Care team may not be in the office every day, but they will be attending to emails and calls from home. Please be patient with us if there are delays in response times due to issues associated with working remotely (like network connectivity, children who need lunch, or a dog who has just eaten somebody's homework) - we know how frustrating it can be when you need an answer NOW!

Should you wish to communicate with a team member, you have one of three options:

ORDERS, QUOTATIONS, AND DELIVERY ENQUIRIES: Email your query to customercare@redpepperonline.co.za
ACCOUNT QUERIES: Email your query to accountsrpo@procuretrade.com
CALL US: If you would like to call us, please first try us at the office on 011 958 2474. If you receive our voicemail, it means that our team is working remotely that day and that you will need to contact us on our cell phones. Kefilwe and Edith are available to assist customers telephonically (between 9am and 4pm only), Monday to Friday (Customer Service enquiries ONLY). Edith is available on 083-795-2099. Kefilwe is available on 065-575-4650.

Thank you for your patience during these trying times. Let's all work together to responsibly bring an end to this pandemic.

PLEASE NOTE THAT ALL OUR STOCK IS RESERVED FOR WEB SITE ORDERS ONLY AND WE ARE UNABLE TO ASSIST WALK-IN CUSTOMERS. Please place your order online and we will SMS you when it is ready for collection. Books that are in stock will be picked and packed and be ready for collection within 24 hours. Everything that is not in stock will immediately be ordered from the publishers.

COLLECTIONS: If you have received an SMS from us saying that your order is ready for collection, you can click here to find us on Google Maps, click here to find us on Waze, or c lick here for our address.