Contact Us

At Red Pepper Online, we care about the health and well-being of our employees, our customers, our suppliers, and everybody's families. As of 24 March 2020, and until the dust settles, our team will be working remotely.

With teams working from home, business will continue as normal and we do not expect any severe disruptions to our services, other than deliveries, which will be impacted by the three-week nationwide lockdown. Regular deliveries will resume as soon as President Cyril Ramaphosa announces that the coast is clear. All books ordered during the lockdown period will be despatched immediately after lockdown ends.

Our Customer Care team will be available from Monday to Friday from 9am to 4pm. Orders and requests for quotations will be processed as normal. All queries will be responded to promptly.

Should you wish to communicate with a team member, you have one of three options:

Email your query or a request for a call-back to customercare@redpepperonline.co.za (for orders, quotations and delivery enquiries)
Email your query or a request for a call-back to accountsrpo@procuretrade.com (for account queries)
If you would like to call our team, Kefilwe and Edith have kindly made themselves available to assist customers telephonically during business hours only, Monday to Friday (Customer Service enquiries ONLY)
Edith is available on 083-795-2099
Kefilwe is available on 073-323-5720

Thank you for your patience during these trying times. Let's all work together to responsibly bring an end to this pandemic.

PLEASE NOTE THAT ALL OUR STOCK IS RESERVED FOR WEB SITE ORDERS ONLY AND WE ARE UNABLE TO ASSIST WALK-IN CUSTOMERS. Please place your order online and we will SMS you when it is ready for collection. Books that are in stock will be picked and packed and be ready for collection within 24 hours. Everything that is not in stock will immediately be ordered from the publishers.

COLLECTIONS: If you have received an SMS from us saying that your order is ready for collection, you can click here for directions and a map to our offices, or click here to find us on Google Maps.